Basic Questions:
Is xHamster FREE?
How do you count rank?
How can I download videos?
How can i restore my password?
I forgot my username, how can i get it?
Can I change my username?
A video from my favourites was deleted, what's up?
I can't change category for my video, what can i do?
How can i block user from sending me messages and comments?
How can i unblock user?
How many friends can i have?
How many subscriptions can i have?
How can I delete my account?
Uploads:
I've uploaded a video, when it would be up?
Why was my video/photo deleted?
I uploaded video and i see status errorconv for it, what does it mean?
I uploaded video and i see status repost for it, what does it mean?
I uploaded video and I see status moderation for it, what does it mean?
Technical Questions:
How can I see videos?
How can i watch xHamster on my Iphone/Blackberry/other mobile device?
The movie keeps stopping while I'm watching it. What is wrong?
My country blocked xhamster, how can i watch my favourite site?
I can't log in
How can i check cookies?
How to enable cookies?
I have no sound, how can i fix it?
Abuses:
Someone send me spam via comments/private messages
I see my copyrighted content on xHamster, please remove it
Someone uploaded movie with me, please remove it, it can ruin my life!
There is illegal content (rape, zoo, cp) on xHamster, please delete it
Basic Questions:
Q. Is xHamster FREE?
A. Yes, xHamster.com is a free site, but we have some paid options in our chat, also we have paid DVD downloads from Videosz.com
Q. How do you count rank?
A. Users with amount of comments
0-50 get rank Newbie
51-150 Porn Lover
151-500 Porn Expert
501-1000 Kama Sutra Guru
1001-2000 Pornstar
2001-5000 Celebrity
5001-8000 Pimp
8001-15000 Porn King/Queen
15001-25000 xHamster Legend
25000+ you'll get an option in your profile to customize your rank
If your rank wasn't changed immidiately please wait ~12 hours to get a new rank
Q. How can I download videos?
A. We don't allow downloads now because of high bandwidth usage. One day we'll make downloads, but today we can't allow it, because we allow videos in highest available quality and don't limit it's length, also maximum size is 200 Megabites. If you like to collect porn videos, you can check our friends - My Free Pay Site for free downloads!
Q. How can I restore my password?
A. Use http://xhamster.com/recoverpass.php to restore your password
Q. I forgot my username, how can I get it?
A. Use http://xhamster.com/recoverpass.php to get username and password
Q. Can I change my username?
A. No, if you want another username you have to register second time with another e-mail
Q. A video from my favourites was deleted, what's up?
A. It could be removed by uploader or by moderator because of abuse or for other reasons
Q. I can't change category for my video, what can i do?
A. We don't allow to change categories for videos from men channel, please post solo men vids only to men section
Q. How can i block user from sending me messages and comments?
A. You have to press button "Block user" on his profile page
Q. How can i unblock user?
A. You can do it here.
Q. How many friends can i have?
A. Maximum amount of friends is 2000. Sorry, it's a technical limit.
Q. How many subscriptions can i have?
A. Maximum amount of subscriptions is 2000. It is a technical limit too.
Q. How can I delete my account?
A. Log in, then go to http://xhamster.com/close_account.php, mark option « I confirm that I want to delete my account» and click «Delete» button.
Uploads:
Q. I've uploaded a video, when it would be up?
A. Your video needs to be converted and moderated, usually it takes ~2 days, sometimes longer. Please be patient. You can check status of your video in your profile.
Q. Why was my video/photo deleted?
A. We remove videos and photos that violate our terms. Never upload:
- Copyrighted videos/photos or videos/photos you haven't rights to post
- Watermarked videos/photos (people don't like them)
- Videos/photos with shitting, pissing, pooping etc
- Videos /photosinvolving animals
- Videos/photos involving underaged persons, also videos/photos with persons looking young (even if they are 18+ but look like they are younger)
- Videos/photos with violence (rape or something that looks like rape)
- Incest videos/photos or videos/photos with incest-styled titles
- Very bad quality videos/photos
Also we remove reposts and broken files (where was error with conversion)
Q. I uploaded video and i see status errorconv for it, what does it mean?
A. It means that your codec wasn't recognized by our system, please reconvert file to another format. Supported file types are mpg, avi, mpeg, wmv, 3gp, mp4, mov, asf, flv , avi and wmv would be the best choice.
Q. I uploaded video and i see status repost for it, what does it mean??
A. It means that your file was posted in the past (may be it even was deleted, so it's not original one).
Q. I uploaded video and I see status moderation for it, what does it mean??
A. It means that your video is waiting for moderation (usually it takes 2-3 days). If it's okay it would be up soon.
Technical Questions:
Q. How can I see videos?
A. Our player requires the Flash-Plugin Version 9 or higher. Please download and install the latest Version, then restart your browser. We recommend you to use Firefox.
Please check if you have any ad blocker or ref blocker programs or extensions, it can block our player.
If you have problems please first reboot your computer, if it doesn't help please save page with video from your browser into a html file (you can see how to do it here: http://www.ehow.com/how_2276520_save-web-page-as-file.html) and send it to us for investigation.
Q. How can i watch xHamster on my Iphone/Blackberry/other mobile device?
A. Please check our mobile version: http://mobile.xhamster.com
Q. The movie keeps stopping while I'm watching it. What is wrong?
A. It may be due to your connection speed, you need 600+kbps speed to watch all videos properly. Also it can be due to a server overload on our side. We are working to keep our servers fast.
Q. My country blocked xhamster, how can i watch my favourite site?
A. Check Google for "Free VPN"
Q: I can't log in
A. It can be if your account was closed (in this case you can see status "inactive" on it's page) or if you have cookies disabled.
You need to enable cookies in your browser, also please check your password. You can restore your password here: http://xhamster.com/recoverpass.php
Q: How can i check cookies?
A. Please use our cookie-tester
Q: How to enable cookies?
A. Please read this article: http://www.google.com/cookies.html
Q. I have no sound, how can i fix it?
A. Please check sound button, isn't it muted? Also please read this article: http://www.codecguide.com/fix_for_flash_sound_problems.htm to fix the problem
Abuses
Q.Someone send me spam via comments/private messages
A. Please report spam via our contact form
Q. I see my copyrighted content on xHamster, please remove it
A. Please send us the direct url of the movie (like http://xhamster.com/movies/245276/fuckingmovie.html) to delete it
Q. Someone uploaded movie with me, please remove it, it can ruin my life!
A. Please send us the direct url of the movie (like http://xhamster.com/movies/245276/fuckingmovie.html) to delete it
Q. There is illegal content (rape, zoo, cp) on xHamster, please delete it
A. Please send us the direct url of the movie (like http://xhamster.com/movies/245276/fuckingmovie.html) to delete it
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